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Technical Problems

  • How do I enable Cookies?

    Cookies are just a small piece of text, not plug-ins or executable files. We use cookies to help us provide you with better service by personalizing your visit. We do not use cookies to store your personal information. However, we do use session-cookies to keep track of your login state as a security precaution and to protect your privacy.

    Internet Explorer 8.x

    1. Click on the Tools-menu.
    2. Select Internet Options in the menu - a new window opens.
    3. Click on the Privacy tab near the top of the window.
    4. Click on the Default button of the window.
    5. Move the slider so that it is on one of the levels below Medium High (including Medium, Low, Accept All Cookies).
    6. Save changes by clicking OK.

    Internet Explorer 6.x and 7.x

    1. In Internet Explorer click on "Tools" at the top of the window.
    2. Select "Internet Options".
    3. Click on the "Privacy" tab.
    4. In the center of the "Privacy" tab screen, there should be an "Advanced" button. Click this button.
    5. Ensure that "Override automatic cookie handling" is checked.
    6. First and Third party cookies should be set to "Accept".
    7. Check "Always allow session cookies".
    8. Click on "OK".
    9. Exit Internet Explorer and restart your browser.

    Mozilla Firefox

    1. Select Tools | Options... from the main menu.
    2. Select Privacy from the left panel of options.
    3. Expand the Cookies options on the right.
    4. Select "Enable Cookies".
    5. Select "for the originating website only."

    Opera 7+

    1. From the File menu, choose Preferences.
    2. Click the Privacy category.
    3. Check Enable Cookies.
    4. From the Normal Cookies drop-down menu, select Automatically accept all cookies.
    5. From the Third Part drop-down menu, select Automatically accept all cookies.
    6. Click OK.

    Safari

    1. From the Safari Menu, choose Preferences.
    2. Click the Security icon.
    3. In the "Accept Cookies" selection box, chose Always or Only from sites you navigate to.
  • I was disconnected while playing. What happens to my last game?

    In the event of a sudden disconnection of the internet, we have designed our system to cope in a manner that protects our players from unjustifiable loss.
    ScratchMania's 'Disconnection Policy' is as follows: Any card purchased by a player, (by pressing Play Now, or Play Again) but not used by such a player for any reason whatsoever, including technical failure, will be played automatically by the System on behalf of the player. The outcome of the play will be updated automatically into the player's balance. When logging in following the disconnection, the player will see the outcome of the relevant card by clicking on the "Games History" button.

Sign Up Problems

  • I cannot enter the @ sign in the email field. What can I do?

    In order to enter the @ sign in the email filed a certain keyboard combination must be used depending on your keyboard language:

    • US Keyboard – press “Shift” and then “2”.
    • French Keyboard – press “AltGr” (right-hand Alt key) and then “0” (zero).
    • UK Keyboard – press “Shift” and then “”” (Quotes).
    • German Keyboard – press “AltGr” (right-hand Alt key) and then “Q”.
  • I receive a message the User name already exists. What can I do?

    In the event of trying to create an account and you receive a message that the Username already exists, check the following:

    1. Another client may have created an account with that Username. In that case, try entering a different name.
    2. You may have already created an account and cannot remember the correct password when trying to login. See here for information on restoring passwords.

Login Problems

  • I forgot my Password and/or Username. What can I do?

    Click here for information on restoring Username and/or Password.

  • I received an error message "Invalid Username or Password", What can I do?

     

    If you receive this message, you are most likely attempting to login to ScratchMania with the wrong Username and/or Password.

    • Please check if you are in Caps Lock mode or have the wrong language setting on your keyboard.
    • If that does not help, please check if you have the email we sent you with your Username and Password and try to use the copy and paste option.
    • Go to the “Forgot Password” section where you have the option to have your password mailed to the email address provided during sign-up.
    • If that is not available, contact our support team.

     

General Questions

Security Policy & Identity confirmation